Scaling Performance with full commission transparency
+15% sales performance
after adopting Dolfin as a sales commission solution.
90% actively using
The app has turned into their daily routine, not something they check once a month.
10 days per month saved
simply by streamlining the sales commission process
All data synced
The company keeps growing. No manual work.
The Heroes
Juan-Galo Macià
Chief Executive Officer (CEO)
The visionary. Juan-Galo has always seen commissions as more than just a way to pay people. In a business like Engel & Völkers, where performance is directly tied to incentives, commissions shape how agents prioritize their time, how they push deals forward, and ultimately how the company grows.
But he also knew something wasn’t working. The system in place was calculating commissions, but it wasn’t helping people perform better. And at scale, that gap becomes expensive.
Carmen Lario
VP of Finance
The Backbone. Her team was at the center of everything and feeling the pressure from all sides.
They were responsible for making sure hundreds of employees were paid correctly, on time, while constantly answering the same questions over and over again. What should have been a structured process had slowly turned into a reactive workflow, where a large part of their time was spent explaining numbers instead of managing them.
The challenge
Pushing Performance while brokers fly “blind”
At Engel & Völkers commissions are not a side process they are at the core of how the business operates. But the way they were managed created friction across every layer of the organization.
A system that calculated but didn’t explain
Commissions were handled in SAP, where all the rules were defined and processed.
The system did its job in terms of calculation, but it wasn’t built for transparency or day-to-day usage by agents. Access was limited, updates were slow, and any change required technical work.
So while the numbers were technically correct, they weren’t useful in practice.
Agents would receive their commission statements once a month, often with limited context. From their perspective, the result felt disconnected from the effort they had put in throughout the month.
Finance became the default source of truth
Because agents couldn’t easily access or understand their data, they turned to the only people who could: finance.
Over time, this created a constant flow of questions:
- Has this deal been counted yet?
- Why is this commission lower than expected?
- Which tier am I currently in?
These weren’t edge cases — they were daily questions.
Instead of focusing on improving processes, the finance team was spending a significant amount of time repeating explanations and checking individual cases. The system wasn’t scaling with the business, and the pressure was building.
A full month without feedback
One of the biggest issues was timing.
Commissions were calculated once per month, which meant that for most of the time, agents had no clear idea of where they stood.
In a performance-driven environment, this created a disconnect:
- Effort happened daily
- Feedback came 30 days later
To compensate, many agents started building their own tracking systems in Excel. They would pause their selling activities just to reconcile numbers, double-check deals, and estimate their earnings.
It wasn’t just inefficient — it was taking focus away from what actually drives revenue.
Growth made the problem worse
As the company scaled, the complexity increased.
Different teams had different incentive structures. Some were based on sales, others on customer satisfaction or operational metrics. Each team handled this in its own way, often relying on spreadsheets or isolated processes.
There was no single place to understand how performance translated into pay across the company.
The dolfin shift
Turning Commissions into a Daily Tool
Engel & Völkers Iberia didn’t just want to fix inefficiencies.
They wanted to change how people interacted with incentives entirely.
From Pilot to Full Rollout
Agents immediately engaged with the platform. They checked their numbers more often, asked fewer questions, and started paying closer attention to how their actions impacted their earnings.
At the same time, integrations were set up with SAP and Personio to ensure that all data - from invoices to HR changes - flowed automatically into the system. This meant that as the company grew, the system could keep up without adding more manual work.
Making performance visible every day
Instead of waiting for results at the end of the month, agents could adjust their behavior in real time. Small decisions — following up on a deal, pushing one more conversation — became easier to make when the impact was immediately visible.
Adding a layer of motivation
Visibility alone was powerful, but Engel & Völkers Iberia went a step further.
With Dolfin, they introduced automated notifications that guide agents throughout the month.
A new way to manage performance
Directors started using Dolfin in their one-on-one meetings, using real-time data to guide conversations. Instead of reviewing past results, they could focus on what to do next.
At the same time, finance moved away from reactive work. With a single, reliable system in place, they could trust the numbers and focus on higher-value tasks.
The Result
A System That Scales With the Business
Saving 10 days per month
The finance team saved around 10 days per month, simply by streamlining the sales commission process and providing agents full clarity on their payouts - eliminating all inquiries that reached them previously.
90% actively using the platform
More than 900 people are now connected, with 90% actively using the platform every week. The app has turned into their daily routine, not something they check once a month.
The Bigger Shift
What changed at Engel & Völkers Iberia wasn’t the incentive plan itself. It was how people experience it. Before, incentives were something you discovered at the end of the month or quarter. Now, they are something you interact with every day.
And that difference - visibility, clarity, and timing - is what turned incentives into a real performance driver across the company.
Don’t miss these success stories
0 Revenue Leakage
Caughting overpayment risks that the old system would have missed
Time Savings & Data Integrity
Thanks to Dolfin’s traceable ticketing system and health check rules
Administrative Freedom
Allows them to focus on growth strategy rather than manual math.
0 Revenue Leakage
spent managing commissions every month
Accurate payouts
delivered on time, without manual validation
Zero Revenue Leakage
High Trust Across the Sales Team
High Trust Across the Sales Team
Every rep now has full visibility into their commissions.
Scaling Performance with full commission transparency
+15% sales performance
after adopting Dolfin as a sales commission solution.
90% actively using
The app has turned into their daily routine, not something they check once a month.
10 days per month saved
simply by streamlining the sales commission process
All data synced
The company keeps growing. No manual work.
The Heroes
Juan-Galo Macià
Chief Executive Officer (CEO)
The visionary. Juan-Galo has always seen commissions as more than just a way to pay people. In a business like Engel & Völkers, where performance is directly tied to incentives, commissions shape how agents prioritize their time, how they push deals forward, and ultimately how the company grows.
But he also knew something wasn’t working. The system in place was calculating commissions, but it wasn’t helping people perform better. And at scale, that gap becomes expensive.
Carmen Lario
VP of Finance
The Backbone. Her team was at the center of everything and feeling the pressure from all sides.
They were responsible for making sure hundreds of employees were paid correctly, on time, while constantly answering the same questions over and over again. What should have been a structured process had slowly turned into a reactive workflow, where a large part of their time was spent explaining numbers instead of managing them.
The challenge
Pushing Performance while brokers fly “blind”
At Engel & Völkers commissions are not a side process they are at the core of how the business operates. But the way they were managed created friction across every layer of the organization.
A system that calculated but didn’t explain
Commissions were handled in SAP, where all the rules were defined and processed.
The system did its job in terms of calculation, but it wasn’t built for transparency or day-to-day usage by agents. Access was limited, updates were slow, and any change required technical work.
So while the numbers were technically correct, they weren’t useful in practice.
Agents would receive their commission statements once a month, often with limited context. From their perspective, the result felt disconnected from the effort they had put in throughout the month.
Finance became the default source of truth
Because agents couldn’t easily access or understand their data, they turned to the only people who could: finance.
Over time, this created a constant flow of questions:
- Has this deal been counted yet?
- Why is this commission lower than expected?
- Which tier am I currently in?
These weren’t edge cases — they were daily questions.
Instead of focusing on improving processes, the finance team was spending a significant amount of time repeating explanations and checking individual cases. The system wasn’t scaling with the business, and the pressure was building.
A full month without feedback
One of the biggest issues was timing.
Commissions were calculated once per month, which meant that for most of the time, agents had no clear idea of where they stood.
In a performance-driven environment, this created a disconnect:
- Effort happened daily
- Feedback came 30 days later
To compensate, many agents started building their own tracking systems in Excel. They would pause their selling activities just to reconcile numbers, double-check deals, and estimate their earnings.
It wasn’t just inefficient — it was taking focus away from what actually drives revenue.
Growth made the problem worse
As the company scaled, the complexity increased.
Different teams had different incentive structures. Some were based on sales, others on customer satisfaction or operational metrics. Each team handled this in its own way, often relying on spreadsheets or isolated processes.
There was no single place to understand how performance translated into pay across the company.
The dolfin shift
Turning Commissions into a Daily Tool
Engel & Völkers Iberia didn’t just want to fix inefficiencies.
They wanted to change how people interacted with incentives entirely.
From Pilot to Full Rollout
Agents immediately engaged with the platform. They checked their numbers more often, asked fewer questions, and started paying closer attention to how their actions impacted their earnings.
At the same time, integrations were set up with SAP and Personio to ensure that all data - from invoices to HR changes - flowed automatically into the system. This meant that as the company grew, the system could keep up without adding more manual work.
Making performance visible every day
Instead of waiting for results at the end of the month, agents could adjust their behavior in real time. Small decisions — following up on a deal, pushing one more conversation — became easier to make when the impact was immediately visible.
Adding a layer of motivation
Visibility alone was powerful, but Engel & Völkers Iberia went a step further.
With Dolfin, they introduced automated notifications that guide agents throughout the month.
A new way to manage performance
Directors started using Dolfin in their one-on-one meetings, using real-time data to guide conversations. Instead of reviewing past results, they could focus on what to do next.
At the same time, finance moved away from reactive work. With a single, reliable system in place, they could trust the numbers and focus on higher-value tasks.
The Result
A System That Scales With the Business
Saving 10 days per month
The finance team saved around 10 days per month, simply by streamlining the sales commission process and providing agents full clarity on their payouts - eliminating all inquiries that reached them previously.
90% actively using the platform
More than 900 people are now connected, with 90% actively using the platform every week. The app has turned into their daily routine, not something they check once a month.
The Bigger Shift
What changed at Engel & Völkers Iberia wasn’t the incentive plan itself. It was how people experience it. Before, incentives were something you discovered at the end of the month or quarter. Now, they are something you interact with every day.
And that difference - visibility, clarity, and timing - is what turned incentives into a real performance driver across the company.
Don’t miss these success stories
0 Revenue Leakage
Caughting overpayment risks that the old system would have missed
Time Savings & Data Integrity
Thanks to Dolfin’s traceable ticketing system and health check rules
Administrative Freedom
Allows them to focus on growth strategy rather than manual math.
0 Revenue Leakage
spent managing commissions every month
Accurate payouts
delivered on time, without manual validation
Zero Revenue Leakage
High Trust Across the Sales Team
High Trust Across the Sales Team
Every rep now has full visibility into their commissions.
Scaling Performance with full commission transparency
+15% sales performance
after adopting Dolfin as a sales commission solution.
90% actively using
The app has turned into their daily routine, not something they check once a month.
10 days per month saved
simply by streamlining the sales commission process
All data synced
The company keeps growing. No manual work.
The
Heroes
Juan-Galo Macià
Chief Executive Officer (CEO)
The visionary. Juan-Galo has always seen commissions as more than just a way to pay people. In a business like Engel & Völkers, where performance is directly tied to incentives, commissions shape how agents prioritize their time, how they push deals forward, and ultimately how the company grows.
But he also knew something wasn’t working. The system in place was calculating commissions, but it wasn’t helping people perform better. And at scale, that gap becomes expensive.
Carmen Lario
VP of Finance
The Backbone. Her team was at the center of everything and feeling the pressure from all sides.
They were responsible for making sure hundreds of employees were paid correctly, on time, while constantly answering the same questions over and over again. What should have been a structured process had slowly turned into a reactive workflow, where a large part of their time was spent explaining numbers instead of managing them.
The challenge
Pushing Performance while brokers fly “blind”
At Engel & Völkers commissions are not a side process they are at the core of how the business operates. But the way they were managed created friction across every layer of the organization.
A system that calculated but didn’t explain
Commissions were handled in SAP, where all the rules were defined and processed.
The system did its job in terms of calculation, but it wasn’t built for transparency or day-to-day usage by agents. Access was limited, updates were slow, and any change required technical work.
So while the numbers were technically correct, they weren’t useful in practice.
Agents would receive their commission statements once a month, often with limited context. From their perspective, the result felt disconnected from the effort they had put in throughout the month.
Finance became the default source of truth
Because agents couldn’t easily access or understand their data, they turned to the only people who could: finance.
Over time, this created a constant flow of questions:
- Has this deal been counted yet?
- Why is this commission lower than expected?
- Which tier am I currently in?
These weren’t edge cases — they were daily questions.
Instead of focusing on improving processes, the finance team was spending a significant amount of time repeating explanations and checking individual cases. The system wasn’t scaling with the business, and the pressure was building.
A full month without feedback
One of the biggest issues was timing.
Commissions were calculated once per month, which meant that for most of the time, agents had no clear idea of where they stood.
In a performance-driven environment, this created a disconnect:
- Effort happened daily
- Feedback came 30 days later
To compensate, many agents started building their own tracking systems in Excel. They would pause their selling activities just to reconcile numbers, double-check deals, and estimate their earnings.
It wasn’t just inefficient — it was taking focus away from what actually drives revenue.
Growth made the problem worse
As the company scaled, the complexity increased.
Different teams had different incentive structures. Some were based on sales, others on customer satisfaction or operational metrics. Each team handled this in its own way, often relying on spreadsheets or isolated processes.
There was no single place to understand how performance translated into pay across the company.
The dolfin shift
Turning Commissions into a Daily Tool
Engel & Völkers Iberia didn’t just want to fix inefficiencies.
They wanted to change how people interacted with incentives entirely.
From Pilot to Full Rollout
Agents immediately engaged with the platform. They checked their numbers more often, asked fewer questions, and started paying closer attention to how their actions impacted their earnings.
At the same time, integrations were set up with SAP and Personio to ensure that all data - from invoices to HR changes - flowed automatically into the system. This meant that as the company grew, the system could keep up without adding more manual work.
Making performance visible every day
Instead of waiting for results at the end of the month, agents could adjust their behavior in real time. Small decisions — following up on a deal, pushing one more conversation — became easier to make when the impact was immediately visible.
Adding a layer of motivation
Visibility alone was powerful, but Engel & Völkers Iberia went a step further.
With Dolfin, they introduced automated notifications that guide agents throughout the month.
A new way to manage performance
Directors started using Dolfin in their one-on-one meetings, using real-time data to guide conversations. Instead of reviewing past results, they could focus on what to do next.
At the same time, finance moved away from reactive work. With a single, reliable system in place, they could trust the numbers and focus on higher-value tasks.
The Result
A System That Scales With the Business
Saving 10 days per month
The finance team saved around 10 days per month, simply by streamlining the sales commission process and providing agents full clarity on their payouts - eliminating all inquiries that reached them previously.
90% actively using the platform
More than 900 people are now connected, with 90% actively using the platform every week. The app has turned into their daily routine, not something they check once a month.
The Bigger Shift
What changed at Engel & Völkers Iberia wasn’t the incentive plan itself. It was how people experience it. Before, incentives were something you discovered at the end of the month or quarter. Now, they are something you interact with every day.
And that difference - visibility, clarity, and timing - is what turned incentives into a real performance driver across the company.
Don’t miss these success stories
0 Revenue Leakage
Caughting overpayment risks that the old system would have missed
Time Savings & Data Integrity
Thanks to Dolfin’s traceable ticketing system and health check rules
Administrative Freedom
Allows them to focus on growth strategy rather than manual math.
